WITHDRAWAL FROM THE AGREEMENT

9. WITHDRAWAL FROM THE AGREEMENT 9.1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in point. 9.8 of the regulations. To comply with the deadline, it is enough to send a statement before its expiry. The declaration on withdrawal from the contract may be submitted, for example: 9.1.1. in writing to the following address: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź9.1.2. in electronic form via e-mail to the following address: info@rosarosie.eu; 9.1.3. in person at any point of sale. 9.2. An exemplary model of withdrawal from the contract is included in the annex to the Act on consumer rights and is additionally available as an attachment to these Regulations. The consumer may use the form template, but it is not obligatory. 9.3. The deadline for withdrawal from the contract begins: 9.3.1. for a contract whereby the seller issues a product, being obliged to transfer his property (eg a sales contract) - from taking the product into possession by the consumer or a third party designated by him, other than the carrier, and in the case of a contract that includes many products that they are delivered separately, in batches or in parts - from taking possession of the last product, lot or part.9.3.2. for other contracts - from the day of concluding the contract.9.4. In the case of withdrawal from a distance contract, the contract is considered void.9.5. The seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer statement of withdrawal from the contract and return receipt of the goods, return to the consumer all payments made by him, including the delivery of the product. The seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which does not entail any costs for him. If the seller has not offered to collect the product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the product back. 9.6. The consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdraws from the contract, return the product to the seller or hand it over to the person authorized by the seller for pickup, unless the seller suggested that he will pick up the product himself. To meet the deadline, it is enough to return the product before its expiry. the consumer can return the product to the following address: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź.9.7. The consumer is liable for the decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.9.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear: 9.8.1. If the consumer has chosen a method of delivery of the product other than the cheapest method of delivery available in the online store, the seller is not obliged to reimburse the consumer for additional costs incurred.9.8.2. The consumer bears the direct costs of returning the product.9.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts: 9.9.1. (1) for the provision of services, if the seller has fully performed the service with the express consent of the consumer, who was informed before the provision that he will lose the right to withdraw from the contract after the seller's performance; (2) in which the price or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specification or serving to satisfy his individual needs; (4) in which the subject of the service is a product that is quickly deteriorating or has a short shelf-life; (5) in which the object of the service is a product delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are products which, after delivery, due to their character is inseparably connected with other things; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sale agreement, and which delivery may take place only after 30 days and whose value depends on market fluctuations over which the seller has no control; (8) in which the consumer explicitly requested the seller to come to him for urgent repair or maintenance; if the seller provides additional services other than those required by the consumer or supplies products other than spare parts necessary for repair or maintenance, the right of withdrawal is available to the consumer in respect of additional services or products; (9) in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; (13) for delivery of digital content that is not recorded on a tangible medium if the performance commenced with the consumer's express consent before the deadline for withdrawal and after informing the seller of the loss of the right of withdrawal (14) contracts services for which the price or remuneration depends solely on the price movement in the financial market; (15) services with properties specified by the client in an order placed by him or closely related to his person, services which due to their nature can not be returned or whose subject is quickly spoiled, (16) services in the field of games and mutual wagering . 10. PROVISIONS CONCERNING ENTREPRENEURS 10.1. This section of the Regulations and the provisions contained therein relate only to non-consumer customers and services.10.2. The Seller has the right to withdraw from the sales contract concluded with the non-consumer customer within 14 calendar days from the date of its conclusion. Withdrawal from the sales contract in this case may take place without giving a reason and does not give rise to any claims on the part of the non-consumer customer in relation to the seller.10.3. In the case of non-consumer customers, the seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the customer and the fact of concluding the sale agreement.10.4. Once the seller has issued a product to the carrier, they pass on to the non-consumer customer the benefits and burdens associated with the product and the risk of accidental loss or damage to the product. In this case, the seller is not liable for any loss, loss or damage to the product arising from its acceptance for transport until it is delivered to the customer and for delay in transporting the shipment. 10.5. In the event of sending the product to the customer via the carrier, the customer who is not a consumer is obliged to inspect the parcel in time and in the manner accepted for shipments of this type. If he determines that during the transport there was a loss or damage to the product, he is obliged to perform all actions necessary to determine the liability of the carrier.10.6. According to art. 558 § 1 of the Civil Code, the seller's liability under the warranty for the product towards a non-consumer customer is excluded.10.7. In the case of service recipients who are not consumers, the service provider may terminate the contract for the provision of electronic services with immediate effect and without indicating the reasons by sending a relevant statement to the service recipient.10.8. The liability of the service provider / seller in relation to the recipient / customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the price paid and delivery costs due to the sales contract, however, not more than up to one thousand zlotys. The service provider / seller is liable towards the recipient / customer who is not a consumer only for typical damage predictable at the time the contract is concluded and is not liable for lost profits in relation to the customer / customer who is not a consumer.10.9. Any disputes arising between the seller / service provider and the customer / service recipient who is not a consumer shall be subject to the court having jurisdiction over the registered office of the seller / service provider. 11 PRIVACY POLICY AND PROTECTION OF PERSONAL DATA 11.1. Administrator of personal databases The service provider who makes an online store ordered by customers is 11.2. Personal data are used to implement sales contracts, therefore they can be transferred to entities responsible for the delivery of purchased goods to the customer and, in the case of purchases in installments, to credit institutions purchasing. Customers have the right to access their data and to correct it. Data is transferred voluntarily. 11.3. Information on methods and technical measures used to detect and correct errors in the data entered: 11.3.1. When placing an order, until the "place an order" button is pressed, customers who have an account in the online store have the option of correcting the entered data themselves by editing the account.11.3.2. The data may also be verified or the order may be corrected by sending an e-mail to the service provider to the address sklep@alfraro.pl11.3.3. The customer has the option to change the data entered when creating the account at any time within the framework of the options provided.11.4. Information on the rules and methods of recording, protecting and making available to the other party the content of the concluded contract: 11.4.1. Consolidation, security and access to the content of the concluded contract is effected by sending an appropriate e-mail after the conclusion of the sale agreement.11.4.2.Consolidation, security and access to the content of the concluded sales agreement is made by sending the content of the concluded contract to the e-mail address or by handing over customer specifications of the order and proof of purchase.11.4.3. The content of the contract is additionally recorded and secured in the service provider's IT system and made available to the customer at any time. 12. FINAL PROVISIONS 12.1. Agreements concluded via the online store are concluded in Polish, German, English and French.11.2. The content of the online store website, including texts, graphics, photos, animated photos, films, illustrations and in some cases sounds and software, is the property of alfraro.com. These contents are protected by copyright and other laws. Their use is allowed only with the explicit consent of alfraro.com12.3. In matters not covered by these regulations, the provisions of the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22 item 271, as amended), acts of 27 July 2002 on special terms of consumer sales and amending the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended), Act of April 23, 1964 - Civil Code (Journal of Laws 1964 No. 16 item 93, as amended.) 12.4. Disputes arising from the application of these Regulations and in connection with the execution of contracts concluded between the store and customers, will be considered by the court having jurisdiction over property and local property in accordance with the Act of November 17, 1964. Code of Civil Procedure (Journal of Laws No. 43 item 296 with changes). 13. CHANGING THE REGULATIONS 13.1. Customers with an account in the store will be informed about the change of the regulations via e-mail.13.2. If the time has passed since the last logging in, the store regulations have been changed, the customer accepts or does not accept the provisions after the changes. In the event of non-acceptance of the terms and conditions, in particular after introducing its changes, shopping in the online store is not possible.13.3. The client who does not accept the changes introduced in the regulations has the right to delete the account at any time.13.4. Orders placed by clients prior to the entry into force of the amendments to the regulations will be implemented in accordance with the existing provisions of the Regulations.13.4.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, that is: changes in the law - to the extent to which these changes affect the implementation of the provisions of these Regulations. 13.4.2. In case of concluding on the basis of these Regulations continuous contracts (eg providing electronic service - Account), the amended regulations are binding for the service recipient, if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the service buyer was properly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or the increase of the current customer being a consumer has the right to withdraw from the contract.13.4.3. In the case of concluding agreements of a different nature than continuous contracts under this Regulation (eg a sales contract) changes to the Regulations will not in any way affect the rights of acquired customers / customers who are consumers before the amendments come into effect, in particular the Regulations will not change impact on already placed or placed orders and included, implemented or executede sales contracts.13.5. In matters not covered by these regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Electronic Services of July 18, 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); for sales contracts concluded until December 24, 2014 with customers who are consumers - provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 with d.) and the Act on special terms of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for sales contracts concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable European law. Date of publication of the regulations: 01/03/2018. ANNEXES TO THE REGULATIONS FOR THE ONLINE STORE Source: www.uokik.gov.pl MODEL OF THE FORM OF WITHDRAWING FROM A CONTRACT REGISTERED FOR DISTANCE (this form should be filled in and returned only if you wish to withdraw from the contract) Town, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the first name, surname of the consumer or business name, house number / postage and phone number of the phone @ mail Statement of withdrawal from the contract concluded at a distance I hereby declare that, pursuant to art. 7 par. 1 of the Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22 item 271, as amended), I withdraw from the contract of the purchased goods ........ .................................................. ........... nr. orders ................ .............. concluded on ................................................... …in................................................ .................. Price of the goods concerned by the withdrawal ......................................................... Please refund ............ ...... ..zł / EUR (in words: ........................................ ................................) by postal order to the following address ............. .................................................. ............................... or to the account number ............... .................................................. .................................................. I turn ...... ........................................... .............................................. unchanged Data Consumer .................................. Date and signature * Consumer * in the event that the declaration will be sent by post Model complaint regarding the repair of the goods Town, date ELDO PPH Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / postage and phone number telephone number. Complaint regarding the repair of the goods I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ In view of the above, I am requesting, on the basis of art. 8 sec. 1 in zw. from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code to bring the goods into conformity with the contract by free repair of the goods. Attached, I submit a copy of the receipt. Yours sincerely, Model of complaint regarding full refund of price. Place, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / postage and phone number of the phone @ mail Complaint regarding full refund, I hereby inform you that I purchased on ........... the product is not compatible with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ The nature of the discrepancy indicated indicates that the repair and replacement of the goods are impossible, and additionally that the non-conformity of the goods with the contract is important. In view of the above, pursuant to art. 8 sec. 4 in conjunction from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code, I withdraw from the sales contract. I am returning the purchased goods and I am asking for the return of the item price to my account ............. within 14 days from the date of delivery of this letter. Attached, I submit a copy of the receipt. Yours sincerely, the complaint for the reduction of the price. City, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the first name, surname of the consumer or business name, house number / resident mail and phone number @ mail Complaint regarding price reduction I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ The nature of the non-compliance indicated means that the replacing and replacing the goods would expose me to significant inconvenience of ................ In view of the above, pursuant to art. 8 sec. 4 in conjunction from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code, I demand a reduction in the price of goods by ........... (say: .........) PLN / EUR, which is the difference between the price of the goods in accordance with the contract and the price of the commodity, which is characterized by the non-compliance indicated above. I am asking for the refund of the amount credited to my account .............. / by postal order to my address, within 14 days from the date of delivery of this letter. Attached, I submit a copy of the receipt. Yours sincerely, The complaint for the exchange of goods. Place, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / resident mail and phone number @ mail. Complaint regarding the exchange of goods I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ In view of the above, I am requesting, on the basis of art. 8 sec. 1 in zw. from art. 4 of the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code to bring the goods to the state consistent with the contract by exchanging the goods for a new one. Attached, I am submitting a copy of the receipt. Sincerely

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