Regulamin

Regulations of the online store
www.rosarosie.eu/pl/de and alfraro.com

 

These regulations define the rules for making purchases in the online store at www.RosaRosie.eu and www.alfraro.com. Our online store takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. Provisions of contracts less favorable to the consumer than the provisions of the Act on consumer rights are invalid and in their place the provisions of the Act on Consumer Rights apply. Therefore, the provisions of these regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In case of non-compliance of the provisions of these Regulations with the above provisions, priority is given to these provisions and should be applied.

 

1. GENERAL PROVISIONS

 

1.1. The online store is available at the internet address RosaRosie.eu and www.alfraro.com is run by the company "ELDO PPHU" (address: Pomorska 40, 91-408 Łódź, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000068823; registered in which the documentation is kept: District Court Łódź NIP: 7251676514; REGON: 472157374 and e-mail address: info@rosarosie.eu.

1.2. These regulations are addressed both to consumers and to entrepreneurs using the Online Store (with the exception of point 10 of the Regulations, which is addressed only to entrepreneurs).

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the company ELDO PPHU "(address: Pomorska 40, 91-408 Łódź, contact telephone number: + (48) 42 6395014. Personal data are processed for purposes within based on the rules set out in the privacy policy published on the online store's websites The submission of personal data is voluntary Every person whose personal data is processed by the service provider or administrator has the right to inspect their content and the right to update and correct them.

1.4. definitions:

1.4.1 TERMS AND CONDITIONS - these regulations. In the scope of services provided electronically, the regulations are the regulations referred to in art. 8 acts from

on 18 July 2002 on the provision of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended).

1.4.2 PRODUCT / GOODS - a movable item, available, presented in the online store which the sales contract between the customer and the seller applies to.

1.4.3 SUBJECT OF A TRANSACTION - Goods listed and described on the online store's website.

1.4.4 ONLINE STORE - the service provider's online store is available at www.rosarosie.eu www.alfraro.com.

1.4.5. CUSTOMER - a natural person, a legal person or an organizational unit without legal personality and having the capacity to perform acts in law which, under the terms of these regulations, orders in the online store.

1.4.6 CONSUMER - a Customer who is a natural person who uses the Online Store for purposes that are not directly related to his business or professional activity.

1.4.7 SELLER / SERVICE PROVIDER - an entity providing sales services via an online store on the terms set out in these Regulations.

- "ELDO PPHU" company (address: Pomorska 40, 91-408 Łódź, entered in the Register of Entrepreneurs of the National Court Register under the KRS number: 0000068823, registry court in which the documentation is kept: District Court Łódź NIP: 7251676514; 472157374 and e-mail address: info@rosarosie.eu.

1.4.8 SERVICE USER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) legal person; or (3) an organizational unit without legal personality, which the law grants to legal capacity; - using or intending to use the electronic service.

1.4.9. ADDITIONAL SERVICE - a service provided by the service provider to the customer outside the online store in connection with the nature of the goods sold.

1.4.10 SALES AGREEMENT - a contract for the sale of goods within the meaning of the Civil Code, concluded between a service provider and a client, using the online store website.

1.4.11 ONLINE STORE (STORE) - internet service available at www.alfraro.com / en / de / eu, through which the customer can place an order.

1.4.12 ORDER - a declaration of the will of the customer, clearly specifying the type and quantity of goods, aimed directly at the conclusion of the sales contract.

1.4.13 ELECTRONIC SERVICE - a service provided electronically by the service provider to the recipient through an online store.

1.4.14 ACCOUNT - An electronic service marked with an individual name (login) and the password provided by the recipient, a set of resources in the service provider's IT system where data collected by the customer is collected and information about orders placed by him in the online store.

1.4.15 TEL. FUNCTION SYSTEM - a team of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using the end device appropriate for a given type of network.

1.4.16 REGISTRATION FORM - a form available in the online store enabling the creation of an account.

1.4.17 ORDER FORM - an electronic service, an interactive form available in the online store that allows placing an order, in particular by adding products to an electronic cart and defining the terms of the sales agreement, including delivery and payment methods.

1.4.18 WORKING DAY - one day from Monday until Friday, excluding public holidays.

1.4.19 NEWSLETTER - Electronic service, electronic distribution service provided by the service provider via e-mail, which allows all users of the service to automatically receive from the service provider cyclical content of subsequent editions of the newsletter containing information about products, news and promotions in the online store.

1.4.20 CIVIL CODE - Civil Code of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended.)

1.4.21 CONSUMER RIGHTS ACT , THE ACT - the law of 30 May and 2014 on consumer rights (Journal of Laws of 2014, item. 827, as amended.)

1.5. Auctions - sales of goods issued at online auctions oblige the customer to accept the terms and conditions CONDITIONS FOR CONCLUDING SALES AGREEMENTS. I SHIPPING COSTS AND DEADLINES, METHODS AND DEADLINES FOR PRODUCT PAYMENT, METHODS AND DELIVERY TIME AND PRODUCT RECEIPT, COMPLAINT PROCEDURE, EXTRAORDINARY CIRCUMSTANCES AND METHODS INVESTIGATIONS OF CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES, PROVISIONS RELATING TO ENTREPRENEURS, PRIVACY POLICY, AND PROTECTION OF PERSONAL DATA AND WITHDRAWAL FROM THE AGREEMENT SHALL BE OBLIGED TO THESE TERMS AND CONDITIONS.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following electronic services are available in the Online Store: Account, Order Form and Newsletter.

2.2. Account - using the Account is possible after completing two subsequent steps by the recipient - (1) completing the registration form and (2) clicking the "register" field. In the registration form it is necessary to provide the recipient with the following data of the recipient: name and surname, e-mail address and password.

2.3. The electronic account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving any reason, to delete the account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@alfraro.com or in writing to: ul. Pomorska 40, 91-408 Łódź.

2.4. Order Form - the use of the order form begins with the customer adding the first product to the electronic basket in the online store. Placing an order takes place after the customer completes the following two steps - (1) after completing the order form and (2) clicking on the online store after completing the order form "order and pay" - up to this moment it is possible to modify the entered data yourself (in this purpose should be guided by displayed messages and information available on the online store's website). In the order form, it is necessary for the customer to provide the following data about the customer: name and surname, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and sales contract data: product (s) , quantity of product (s), place and method of delivery of the product (s), method of payment.

2.5. The electronic service order form is provided free of charge and is of a one-off nature and terminates when the order is placed via it or when the customer first discontinues placing an order through it.

2.6. Newsletter - the use of the newsletter takes place after a total of three subsequent steps by the recipient - (1) in the "newsletter" tab of the e-mail address displayed on the online store website, to which further editions of the newsletter are to be sent, (2) click "send" and (3) confirmation of the willingness to subscribe to the newsletter by clicking on the confirmation link sent automatically to the e-mail address provided. You can also subscribe to the newsletter by checking the appropriate checkbox when creating an account - once the account has been created and it is subscribed to the newsletter.

2.7. The electronic newsletter service is provided free of charge for an indefinite period. The Client has the possibility, at any time and without giving any reason, to unsubscribe from the newsletter (resignation from the newsletter) by sending an appropriate request to the service provider, in particular via e-mail to the following address: info@rosarosie.eu or in writing to: ul. Pomorska 40, 91-408 Łódź.

2.8. The Client is obliged to use the online store in a manner consistent with the law and morality, keeping in mind respect for the personal rights and copyrights and intellectual property of the service provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state. The Service User is forbidden to provide unlawful content.

2.9. The customer is obliged not to provide content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties

2.10. Procedure of complaint proceedings:

2.10.1. Complaints related to the provision of electronic services by the Service Provider and other complaints related to the operation of the online store (excluding the product complaint procedure, which has been indicated in these regulations), the customer may submit, for example:

2.10.2. in writing to the following address: ul. Pomorska 40, 91-408 Łódź.

2.10.3. in electronic form via e-mail to the following address: info@rosarosie.eu;

2.10.4. It is recommended that the recipient specify in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) the demands of the recipient; and (3) the contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the service provider. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended description of the complaint.

2.10.5. The response to the complaint by the service provider shall take place immediately, not later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING THE SALES AGREEMENT

3.1. These regulations define the rules of using the online store available at www.RosaRosie.eu and www.alfraro.com

3.2. The condition of placing an order in the online store by the customer is to read these regulations and accept their provisions during the implementation of the contract.

3.3. Online store www.rosarosie.eu and www.alfraro.com sell retail and wholesale via the Internet.

3.4. All goods offered at www.RosaRosie.eu www.alfraro.com are brand new, originally packed, free from physical and legal defects, and have been legally placed on the Polish market.3.5. As part of the technical requirements necessary to cooperate with the ICT system used by the service provider for the purpose of shopping, the customer should have an active e-mail account (e-mail) and a device connected to the internet that meets the following minimum technical requirements: (1) computer, a laptop or other multimedia device with internet access; (2) access to electronic mail; (3) recommended web browser: google chrome, windows explorer, firefox; (4) recommended minimum screen resolution: 1024x768; (5) inclusion in the web browser of the option to save cookies and support for javascript.3.6. Orders are accepted via the website / by phone / email.3.7. Orders placed via the website can be placed 24 hours a day, 7 days a week throughout the year.3.8. The procedure of concluding a sales contract in the online store using the order form. Conclusion of the sales contract between the customer and the seller takes place after the customer first placed an order in the online store in accordance with the regulations. 3.10. After placing the order, the seller immediately confirms its receipt and at the same time accepts the order for execution. Confirmation of receipt of the order and its acceptance for implementation occurs by sending by the seller the customer's e-mail address provided during ordering the customer's e-mail address, which contains at least the seller's statement about the receipt of the order and its acceptance for implementation and confirmation of the contract of sale. Upon receipt of the above e-mail by the customer, a sales contract is concluded between the customer and the seller.3.11. Consolidation, security and making available to the customer the content of the concluded sales agreement takes place through (1) sharing these regulations on the website of the online store and (2) sending the e-mail message referred to in the regulations to the customer. The content of the sales contract is additionally recorded and secured in the IT system of the store seller's website.3. 12. The order is effective if the customer correctly completes the order form and correctly provides contact details, including the exact address to which the product is to be sent and the phone number and e-mail address, that is the conclusion of a sales contract between the customer and the seller after submission by order customer using the order form in the online store in accordance with the regulations.3.13. In the event that the data provided is not complete, the seller will contact the customer. If contact with the customer is not possible, the seller has the right to cancel the order.3.14. The customer in the ordering process may express the will to receive a cash receipt or VAT invoice, which may be attached to the shipment or sent electronically to the indicated e-mail address in the form of an electronic image of billing documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent authorizes the seller also to issue and send VAT invoices in electronic form, in accordance with the Regulation of the Minister of Finance of 20 December 2012 on sending invoices in electronic form, rules of their storage and the mode of making available to the tax authority or tax inspection authority.3.15. When placing an order, the customer may consent to the placement of personal data in the database of the seller's online store for processing in connection with the implementation of the order. If consent is granted, the customer has the right to inspect their data, correct them and request their removal.3.16. The customer may use the option of storing his data through the system in order to facilitate the process of placing another order. For this purpose, the customer should provide the username and password necessary to access his account. The customer login is the e-mail address provided by him. The password is a sequence of characters determined by the client. The customer's password is unknown to the seller and the customer is obliged to keep it confidential and to protect against unauthorized access by third parties.3.17. After the customer has placed an effective order, he will receive an automatic reply from the store confirming the receipt of the order.3.18. The order start time coincides with the moment the payment is credited to the bank account provided in the order confirmation in the case of payment by bank transfer or the moment of ordering in the case of card payment or the option of "cash on delivery" .3.19. The product price shown on the online store website is given depending on the customer's choice in EUR (EUR) or PLN (Polish zloty). The product price includes taxes. The prices do not include shipping costs. The customer is informed about the total price including taxes of the product being the subject of the order, as well as delivery costs (including transport, delivery and postal charges) and other costs, and if it is impossible to determine the amount of these charges on the online store pages when placing an order, including when the customer wishes to be bound by the sales contract. 4. COST AND SHIPMENT DATE 4.1. The goods are sent to the address indicated in the order form or given by phone or by email. The store will inform the customer immediately about an incorrectly filled order form, which prevents shipment or may delay it.4.2. The goods are delivered by specialized courier companies, mail or by forwarding. In some cases, it is possible to collect personal items at the seller's premises.4.3. The shipment is delivered in accordance with the date given for each item on the website. This is an approximate delivery time and applies to orders with the "COD" delivery option. When choosing the payment option "transfer" or "payment by card or online transfer" until the time specified on the website, the time of posting the funds on the store's bank account (usually 1-3 business days) should be added.4.4. The customer is charged for shipping (shipping) specified in the price list of transport. The customer can read the price list at any time by clicking on the "transport price list" link.

5. WAYS AND DEADLINES FOR PAYMENTS FOR THE PRODUCT

5.1. For each product sold, we issue a receipt or personal proof of purchase (invoice) .

5.2. The seller provides the customer with the following methods of payment under the contract of sale:

5.2.1. Payment by bank transfer to the seller's bank account.

5.2.2.1.Bank: Alior Bank SA

5.2.1.2. Account number for payments in zlotys: PL16249000050000460063853007

5.2.1.3. Account number for foreign clients in foreign currency (€,$, ₤) (IBAN): PL20249000050000460044093356

                                                                                                                      BIC / SWIFT: ALBPPLPWXXX

5.2.2. Payment in cash on delivery upon delivery, only when choosing the courier delivery method.

5.2.3. Payment by credit card Visa, EuroCard / MasterCard.

5.2.4 Electronic payments and card payments via PayU.pl - possible current payment methods are specified on the website of the online store in the information tab on payment methods and on the website http: //www.payu.pl. The transaction settlement of electronic payments and payment cards are carried out in accordance with the customer's choice through the PayU.pl service. Electronic payments and payment cards are serviced by: PayU.pl - PayU S.A. with registered office in Poznań (address: Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital of 4,000 .000 PLN fully paid, NIP: 779-23-08-495. Electronic payments and card payments via PayPal.

5.3. Payment deadline:

5.3.1. If the customer selects payment by bank transfer, payment by credit card, electronic payments, the customer is obliged to make the payment within 3 calendar days from the date of conclusion of the sales contract. 5.3.2. If the Customer chooses payment in cash on delivery upon delivery, the customer is obliged to make the payment upon delivery. 6. COST, METHODS AND DELIVERY TIME AND RECEIPT 6.1. The product delivery is available on the territory of Europe and the whole world.6.2. The delivery of the product to the customer is payable, unless the contract of sale provides otherwise. The product delivery costs (including transport, delivery and postal fees) are indicated to the customer when placing the order, including when the customer wishes to be bound by the sales contract. 6.3. The personal collection of the product by the customer at the point of sale is free of charge.6.4. The seller provides the customer with the following methods of delivery or receipt of the product: 6.4.1. Courier shipment, courier pickup parcel. 4.6.4. Personal collection available at points of sale, on days and during opening hours specified on the website of the online store or information provided.6.5. The order delivery time is 5 business days from the moment the payment is posted, unless a shorter deadline is given in the description of the product or when placing an order. In the case of products with different delivery times, the delivery date is the longest given date, which, however, can not exceed 5 business days. The beginning of the delivery of the product to the customer is calculated as follows: 6.5.1. If the customer selects the method of payment by bank transfer, electronic payments or by credit card - from the day of crediting the bank account of the seller.6.5.2. If the customer chooses the payment method in cash on delivery - from the date of the sale agreement.6.6. The deadline for the product to be picked up by the customer - if the customer selects a personal product, the product will be ready for collection by the customer within 5 business days of the payment being booked, unless a description of the product or when ordering is shorter or longer term. In the case of products with different dates of readiness for collection, the date of readiness for receipt is the longest given date, which, however, can not exceed 5 business days. The customer will be additionally informed by the seller about the readiness of the product to be picked up. The beginning of the time of the product's readiness for collection by the customer is counted as follows: 6.6.1. If the client chooses the method of payment by bank transfer, electronic payments or by credit card - from the day of crediting the bank account or the settlement account of the seller.6.6.2. If the customer chooses the payment method in cash on delivery - from the date of the sale agreement. 7. COMPLAINT PROCEDURE 7.1. The basis and scope of the seller's liability towards the customer, if the product sold has a physical or legal defect (warranty) are defined by generally applicable laws, in particular in the Civil Code.7.2. The seller is obliged to provide the customer with a product without defects.7.3. The products have a guarantee of the manufacturer, importer or seller, valid in Poland or a given country. The warranty period for each product can be found in its description on the store's website. The detailed conditions for the performance of the guarantee are specified in the guarantee print issued by the guarantor. Most of the products have guarantees carried out directly by authorized service points of producers. The exact addresses of service centers can be found on the warranty cards attached to the products and on the manufacturers' websites. The customer may also carry out the warranty claim procedure through the seller.7.4. Complaints should be submitted to the address of the service provider.7.5. The complaint may be submitted by the customer, for example: 7.5.1. in writing to the following address: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź.7.5.2. in electronic form via e-mail to the following address: info@rosarosie.eu; 7.5.3. in person: at any point of sale.7.6. When submitting a complaint, please provide it to your service provider a product with a proof of purchase and a completed complaint form, available at: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź.7.7. It is recommended that the customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) request a way to bring the product into compliance with the sales contract or a statement of price reduction or withdrawal from the sales contract; and (3) contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the seller. The requirements set out in the preceding sentence take the form of recommendations only and do not affect the effectiveness of complaints filed without the recommended description of the complaint.7.8. The Service Provider will consider the complaint within 14 days from the date of submitting the complaint. In the case of considering a complaint in favor of the Customer, the service provider will repair or replace the advertised claim for a new, wholesome or refund the value of the purchased goods. Lack of seller's response in the above-mentioned period means that the seller considered the complaint justified.4.9. If the product is inconsistent with the contract, the customer may demand to bring it into conformity with the contract by free repair or exchange for a new one, unless repair or replacement is impossible or requires excessive costs. When assessing the excess of costs, the value of the goods in accordance with the contract and the type and degree of non-compliance found shall be taken into account. (Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code) .7.10. The customer loses the rights specified in point 7.9 of this paragraph, if within 2 months from finding non-compliance of the goods with the contract, they will not notify the store of this fact. To comply with the deadline, it is enough to send a notification before its expiry.7.11. In the case when the seller will respond to customer complaints or exercise customer rights resulting from the warranty, it will be necessary to deliver the product to the seller, the customer will be asked by the seller to deliver the product at the seller's cost to: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź, 7/12 The product delivery request has no impact on the time frame for the seller's response to the customer's complaint and does not violate the customer's right to request the seller to dismantle the defective product and re-install the product after replacing it with one free of defects or to remove the defect referred to in art. 561 [1] of the Civil Code.7.13. An online platform for settling disputes between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking a non-judicial resolution of a dispute regarding contractual obligations arising from online sales speech or a service contract. 8. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THOSE PROCEDURES 8.1. Detailed information on the possibility of the client using the extrajudicial method of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.8.2. The customer who is a consumer has the following exemplary possibilities to use non-judicial means of dealing with complaints and redress: 8.2.1. The customer is entitled to request a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to settle the dispute arising from the concluded sales contract. The regulations of the organization and operation of permanent consumer courts of arbitration are specified in the regulation of the Minister of Justice of September 25, 2001 on defining the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item 1214) .8.2.2. The customer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of the intern of individual Voivodship Inspectorates of the Trade Inspectorate. 8.2.2. The customer can get free assistance in settling the dispute between the customer and the seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the toll-free consumer helpline number 800 007 707 and by the Polish Consumers Association at email porady@dlakonsumentow.pl. 9. WITHDRAWAL FROM THE AGREEMENT 9.1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in point. 9.8 of the regulations. To comply with the deadline, it is enough to send a statement before its expiry. The declaration on withdrawal from the contract may be submitted, for example: 9.1.1. in writing to the following address: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź9.1.2. in electronic form via e-mail to the following address: info@rosarosie.eu; 9.1.3. in person at any point of sale. 9.2. An exemplary model of withdrawal from the contract is included in the annex to the Act on consumer rights and is additionally available as an attachment to these Regulations. The consumer may use the form template, but it is not obligatory. 9.3. The deadline for withdrawal from the contract begins: 9.3.1. for a contract whereby the seller issues a product, being obliged to transfer his property (eg a sales contract) - from taking the product into possession by the consumer or a third party designated by him, other than the carrier, and in the case of a contract that includes many products that they are delivered separately, in batches or in parts - from taking possession of the last product, lot or part.9.3.2. for other contracts - from the day of concluding the contract.9.4. In the case of withdrawal from a distance contract, the contract is considered void.9.5. The seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer statement of withdrawal from the contract and return receipt of the goods, return to the consumer all payments made by him, including the delivery of the product. The seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which does not entail any costs for him. If the seller has not offered to collect the product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the product back. 9.6. The consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdraws from the contract, return the product to the seller or hand it over to the person authorized by the seller for pickup, unless the seller suggested that he will pick up the product himself. To meet the deadline, it is enough to return the product before its expiry. the consumer can return the product to the following address: ELDO P.P.H.U "address: ul. Pomorska 40, 91-408 Łódź.9.7. The consumer is liable for the decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.9.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear: 9.8.1. If the consumer has chosen a method of delivery of the product other than the cheapest method of delivery available in the online store, the seller is not obliged to reimburse the consumer for additional costs incurred.9.8.2. The consumer bears the direct costs of returning the product.9.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts: 9.9.1. (1) for the provision of services, if the seller has fully performed the service with the express consent of the consumer, who was informed before the provision that he will lose the right to withdraw from the contract after the seller's performance; (2) in which the price or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specification or serving to satisfy his individual needs; (4) in which the subject of the service is a product that is quickly deteriorating or has a short shelf-life; (5) in which the object of the service is a product delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are products which, after delivery, due to their character is inseparably connected with other things; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sale agreement, and which delivery may take place only after 30 days and whose value depends on market fluctuations over which the seller has no control; (8) in which the consumer explicitly requested the seller to come to him for urgent repair or maintenance; if the seller provides additional services other than those required by the consumer or supplies products other than spare parts necessary for repair or maintenance, the right of withdrawal is available to the consumer in respect of additional services or products; (9) in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; (13) for delivery of digital content that is not recorded on a tangible medium if the performance commenced with the consumer's express consent before the deadline for withdrawal and after informing the seller of the loss of the right of withdrawal (14) contracts services for which the price or remuneration depends solely on the price movement in the financial market; (15) services with properties specified by the client in an order placed by him or closely related to his person, services which due to their nature can not be returned or whose subject is quickly spoiled, (16) services in the field of games and mutual wagering . 10. PROVISIONS CONCERNING ENTREPRENEURS 10.1. This section of the Regulations and the provisions contained therein relate only to non-consumer customers and services.10.2. The Seller has the right to withdraw from the sales contract concluded with the non-consumer customer within 14 calendar days from the date of its conclusion. Withdrawal from the sales contract in this case may take place without giving a reason and does not give rise to any claims on the part of the non-consumer customer in relation to the seller.10.3. In the case of non-consumer customers, the seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the customer and the fact of concluding the sale agreement.10.4. Once the seller has issued a product to the carrier, they pass on to the non-consumer customer the benefits and burdens associated with the product and the risk of accidental loss or damage to the product. In this case, the seller is not liable for any loss, loss or damage to the product arising from its acceptance for transport until it is delivered to the customer and for delay in transporting the shipment. 10.5. In the event of sending the product to the customer via the carrier, the customer who is not a consumer is obliged to inspect the parcel in time and in the manner accepted for shipments of this type. If he determines that during the transport there was a loss or damage to the product, he is obliged to perform all actions necessary to determine the liability of the carrier.10.6. According to art. 558 § 1 of the Civil Code, the seller's liability under the warranty for the product towards a non-consumer customer is excluded.10.7. In the case of service recipients who are not consumers, the service provider may terminate the contract for the provision of electronic services with immediate effect and without indicating the reasons by sending a relevant statement to the service recipient.10.8. The liability of the service provider / seller in relation to the recipient / customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the price paid and delivery costs due to the sales contract, however, not more than up to one thousand zlotys. The service provider / seller is liable towards the recipient / customer who is not a consumer only for typical damage predictable at the time the contract is concluded and is not liable for lost profits in relation to the customer / customer who is not a consumer.10.9. Any disputes arising between the seller / service provider and the customer / service recipient who is not a consumer shall be subject to the court having jurisdiction over the registered office of the seller / service provider. 11 PRIVACY POLICY AND PROTECTION OF PERSONAL DATA 11.1. Administrator of personal databases The service provider who makes an online store ordered by customers is 11.2. Personal data are used to implement sales contracts, therefore they can be transferred to entities responsible for the delivery of purchased goods to the customer and, in the case of purchases in installments, to credit institutions purchasing. Customers have the right to access their data and to correct it. Data is transferred voluntarily. 11.3. Information on methods and technical measures used to detect and correct errors in the data entered: 11.3.1. When placing an order, until the "place an order" button is pressed, customers who have an account in the online store have the option of correcting the entered data themselves by editing the account.11.3.2. The data may also be verified or the order may be corrected by sending an e-mail to the service provider to the address sklep@alfraro.pl11.3.3. The customer has the option to change the data entered when creating the account at any time within the framework of the options provided.11.4. Information on the rules and methods of recording, protecting and making available to the other party the content of the concluded contract: 11.4.1. Consolidation, security and access to the content of the concluded contract is effected by sending an appropriate e-mail after the conclusion of the sale agreement.11.4.2.Consolidation, security and access to the content of the concluded sales agreement is made by sending the content of the concluded contract to the e-mail address or by handing over customer specifications of the order and proof of purchase.11.4.3. The content of the contract is additionally recorded and secured in the service provider's IT system and made available to the customer at any time. 12. FINAL PROVISIONS 12.1. Agreements concluded via the online store are concluded in Polish, German, English and French.11.2. The content of the online store website, including texts, graphics, photos, animated photos, films, illustrations and in some cases sounds and software, is the property of alfraro.com. These contents are protected by copyright and other laws. Their use is allowed only with the explicit consent of alfraro.com12.3. In matters not covered by these regulations, the provisions of the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22 item 271, as amended), acts of 27 July 2002 on special terms of consumer sales and amending the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended), Act of April 23, 1964 - Civil Code (Journal of Laws 1964 No. 16 item 93, as amended.) 12.4. Disputes arising from the application of these Regulations and in connection with the execution of contracts concluded between the store and customers, will be considered by the court having jurisdiction over property and local property in accordance with the Act of November 17, 1964. Code of Civil Procedure (Journal of Laws No. 43 item 296 with changes). 13. CHANGING THE REGULATIONS 13.1. Customers with an account in the store will be informed about the change of the regulations via e-mail.13.2. If the time has passed since the last logging in, the store regulations have been changed, the customer accepts or does not accept the provisions after the changes. In the event of non-acceptance of the terms and conditions, in particular after introducing its changes, shopping in the online store is not possible.13.3. The client who does not accept the changes introduced in the regulations has the right to delete the account at any time.13.4. Orders placed by clients prior to the entry into force of the amendments to the regulations will be implemented in accordance with the existing provisions of the Regulations.13.4.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, that is: changes in the law - to the extent to which these changes affect the implementation of the provisions of these Regulations. 13.4.2. In case of concluding on the basis of these Regulations continuous contracts (eg providing electronic service - Account), the amended regulations are binding for the service recipient, if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the service buyer was properly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or the increase of the current customer being a consumer has the right to withdraw from the contract.13.4.3. In the case of concluding agreements of a different nature than continuous contracts under this Regulation (eg a sales contract) changes to the Regulations will not in any way affect the rights of acquired customers / customers who are consumers before the amendments come into effect, in particular the Regulations will not change impact on already placed or placed orders and included, implemented or executede sales contracts.13.5. In matters not covered by these regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Electronic Services of July 18, 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); for sales contracts concluded until December 24, 2014 with customers who are consumers - provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 with d.) and the Act on special terms of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for sales contracts concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable European law. Date of publication of the regulations: 01/03/2018. ANNEXES TO THE REGULATIONS FOR THE ONLINE STORE Source: www.uokik.gov.pl MODEL OF THE FORM OF WITHDRAWING FROM A CONTRACT REGISTERED FOR DISTANCE (this form should be filled in and returned only if you wish to withdraw from the contract) Town, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the first name, surname of the consumer or business name, house number / postage and phone number of the phone @ mail Statement of withdrawal from the contract concluded at a distance I hereby declare that, pursuant to art. 7 par. 1 of the Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22 item 271, as amended), I withdraw from the contract of the purchased goods ........ .................................................. ........... nr. orders ................ .............. concluded on ................................................... …in................................................ .................. Price of the goods concerned by the withdrawal ......................................................... Please refund ............ ...... ..zł / EUR (in words: ........................................ ................................) by postal order to the following address ............. .................................................. ............................... or to the account number ............... .................................................. .................................................. I turn ...... ........................................... .............................................. unchanged Data Consumer .................................. Date and signature * Consumer * in the event that the declaration will be sent by post Model complaint regarding the repair of the goods Town, date ELDO PPH Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / postage and phone number telephone number. Complaint regarding the repair of the goods I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ In view of the above, I am requesting, on the basis of art. 8 sec. 1 in zw. from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code to bring the goods into conformity with the contract by free repair of the goods. Attached, I submit a copy of the receipt. Yours sincerely, Model of complaint regarding full refund of price. Place, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / postage and phone number of the phone @ mail Complaint regarding full refund, I hereby inform you that I purchased on ........... the product is not compatible with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ The nature of the discrepancy indicated indicates that the repair and replacement of the goods are impossible, and additionally that the non-conformity of the goods with the contract is important. In view of the above, pursuant to art. 8 sec. 4 in conjunction from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code, I withdraw from the sales contract. I am returning the purchased goods and I am asking for the return of the item price to my account ............. within 14 days from the date of delivery of this letter. Attached, I submit a copy of the receipt. Yours sincerely, the complaint for the reduction of the price. City, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the first name, surname of the consumer or business name, house number / resident mail and phone number @ mail Complaint regarding price reduction I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ The nature of the non-compliance indicated means that the replacing and replacing the goods would expose me to significant inconvenience of ................ In view of the above, pursuant to art. 8 sec. 4 in conjunction from art. 4 of the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code, I demand a reduction in the price of goods by ........... (say: .........) PLN / EUR, which is the difference between the price of the goods in accordance with the contract and the price of the commodity, which is characterized by the non-compliance indicated above. I am asking for the refund of the amount credited to my account .............. / by postal order to my address, within 14 days from the date of delivery of this letter. Attached, I submit a copy of the receipt. Yours sincerely, The complaint for the exchange of goods. Place, dataDoELDO P.P.H.Uul. Pomorska 4091-408 Łódź Designation of the customer's first name, surname or business name, house number / resident mail and phone number @ mail. Complaint regarding the exchange of goods I hereby inform you that the product purchased by me on ...... is inconsistent with the contract. Non-compliance is ..................... A discrepancy was found on ..................... ........ In view of the above, I am requesting, on the basis of art. 8 sec. 1 in zw. from art. 4 of the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code to bring the goods to the state consistent with the contract by exchanging the goods for a new one. Attached, I am submitting a copy of the receipt. Sincerely

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